Customer Feedback

Recent Customer Reviews

     Ann was wonderful! We would go back again and again!  

Christen R.  

     A few weeks ago the hood release control lever on my wife's Toyota Rav4 fell apart. Nothing was broken. It was not obvious to me how to reassemble it. I brought it over to the dealership and they were able to fix it, no charge.This was very much appreciated. A point towards selling the next car!

Rich H.   

     My wife and I want to thank everyone at Superior for the fantastic service we received. We have purchased many vehicles over the 40 years we've been married but Superior is by far superior over any other car lot we have ever dealt with. We feel we have found a home. A very special thanks to Paul and Casey.

Dan and Jan O.  

     I would like to thank Ann Richter for her professional service and comfortable, no hassle buying experience.  Her salesmanship is second to none and her knowledge of the automobile industry is unsurpassed. As a business owner, I will gladly refer my customers to her for any of their new or used car purchases. Again, thank you very much for everything you did for me.

Darlene K  

     Thank you Chuck Snider for a great buying experience!. Recently my wife and I purchased a 2012 Sienna. Chuck's knowledge, patience and professionalism allowed us to comfortably make our decision without the usual pressure experience at other dealerships.Everyone was very helpful and pleasant at the dealership.Eddie Bielak did a great job detailing the vehicle and reassuring us of the commitment Superior Toyota has made to their customers!

Phillip C. 
 

    Thanks for another great service experience today -- Danielle and Desiree did a great job!!

Laroux W.  

 

 
     
Just wanted to give a big thank you to you. Especially Roberto for being so kind and helpful today it is soooo appreciated and I will pass on the great customer service I received from him and your whole staff. Thank you Roberto!!!!!!

Tammy H.  

     
Ann Richter was great, definitely a 10 for a sales associate.  She wasn't pushy, but concerned about the situation we presented her with and that's why we came back.  I've bought many cars at different dealerships and the service we got with Ann was by far the best. I will definitely be back to purchase another car in the future here. Thank you Ann.

Katie K. 

     
Recently my husband and I purchased a certified pre-owned Toyota Corolla.  We are very pleased with our purchase and can't wait to experience the full benefits of driving a Toyota!  We would like to thank Ann, our sales representative, for the professional manner in which she handled our fragile personalities.  She allowed us time and space in order for us to make a wise and educated decision.  Ann was very knowledgeable in regards to the Toyota brand and guided us through a decision that she knew would be best for our growing family.

Rose A.   

    I would like to comment on the excellent service we recently received at your dealership in Erie, pa. My 2 sisters and I recently went on a road trip into PA driving my sister's 2002 Tacoma and unfortunately experienced some problems near Erie. We saw the dealership and decided we had better have the problems checked before we headed into the mountains, so at 9 o'clock we drove into the Dave Hallman's dealership to have this checked. I must say the service there was exceptional. They sent us in their courtesy van to the mall while they were checking out the vehicle and we phoned in periodically to check out the progress. Your Assistant Service Manager there Eric Hall went above and beyond to give us the best service possible. We live in Ontario and I have driven 2 Toyota Camry's - a 1998 and 2003 and presently have a 2007 FJ and have always had nothing but praise for Toyota products - still love my FJ. If my local dealership gave me the service I received in Erie I would have my vehicle serviced there all the time.

Carol R.   

    Awesome experience at Superior Toyota.  Salesman, Antonio was Awesome!!!

Weyman S.   

    Antonio was great to deal with.  Thank you very much!  Going to tell everyone I know to go see Antonio to get a car from him and Hallman Superior Toyota.  Thanks Antonio!

Andrew and Beth E.   

    7/11/2011
...I just wanted to let you know about one of your employees who provided outstanding service for me today. There was a delay in my oil change, and I had to leave Superior Toyota before my Sequoia was serviced. I was feeling slightly annoyed, until Derrick Stevens talked to me about the problem. He immediately offered to pick up my car, have the service done, and return the car to me at my home. I was very happy with the offer, and wanted to let you know that he is an asset to your business. Until I bought my first Sequoia, I was a devoted Volvo driver...I loved Volvos (and still do), however getting them serviced in Erie was a nightmare...I was very happy with the service department at Superior...and still am! Thank you to Derrick, and the entire staff at Hallman's Superior Toyota.

-Kim H    

 

    6/21/2011
It was wonderful working with Ann! 

-Susan T.   

    6/20/2011
Thanks to Todd Van Tassell and Antonio Stapp for working a miracle!

-Sharon N.    

    6/17/2011
Thanks, Antonio for all three of our Toyotas!  We love Superior Toyota and Antonio!

-Edward and Judith C.   

    06/03/2011
My wife and I came in to check on the fuse which would allow us to use our GPS and our battery.  Your service men were simply brilliant and took their time to find out what the problem was and fixed it.  We just wanted to thank you for looking after us and made us feel a part of your family.  Please pass on our warmest regards and great experience with the guys.  Have a great summer.

-Joe and Liz from Canada   

    5/24/2011
Had my oil changed and my car inspected on May 14. Service Center has always been excellent in every way... I had a coupon for a deal with an expiration date of May. We went to the showroom and was told that they could not honor the special because it expired in April. The salesman took our coupon and returned 20 minutes later and said he called Toyota to see if they could honor the special and was told he couldn't… We left and I called the national number…I was given a case number and was told that a customer liaison would contact me with in 3 business days. After 5 business days with no call...they apologized and assured me someone would call me with in 1 business day... Apparently my business is not important, which is unfortunate because we have been a 2 Toyota household for years…

-Sharon A.   

    5/23/2011 
I have just finished my 1st weekend with my new 2011 Tundra. I have to say I couldn't be happier! The more I drive my truck, the more I appreciate Toyota engineering. Every Toyota I drive shows real thought behind the construction. Another note: Our salesman, Brad Harris, is to be commended. He has sold us all three of our Toyota's and was VERY helpful with my last purchase. I have been searching for a new truck since the beginning of April, and I visited my Favorite makes and Brad answered every question and Brad stayed with me all the way. If you are ever looking to buy a Toyota, you should look up Brad Harris, he won't lead you wrong and will find the vehicle you need.

-Jay G.   

    3/25/2011
We had such a nice experience picking out our girls' very first cars at Superior. The staff was wonderful, offering us pizza and everything. Jeff in finance was very informative and Dave really went above and beyond. Thank you everyone at Superior Scion!

-Elizabeth C.    

    Thanks to a great salesman, Antonio Stapp!  He has sold us all 5 cars! 

-Mike and Chris T.   

    We Love Toyotas!

-Ed and Patty F.   

    We have owned Toyotas for 15 years and we will never own any other kind of car! 

-Annette and John B.